FAQ'S-Costume Wonderland

How long can I hire a costume for?

If you are hiring on a week day, the usual hire is for 3 days. You pick the costume up the day before you are wearing it and return it the day after you've worn it.

If your party is on a Weekend, you can pick the costume up on Friday and return it on Monday.

For any extra days the costumes are kept for, they are charged at $10 per day.

What are the conditions of hire?

1. Security Bond refundable on return of item/s hired, by specified return date, subject to the following conditions:

A fee of $10 per day, per item/s, will apply should item/s of hire not be returned by specified return date.
Failure to return item/s of hire within 5 days of specified return date will result in the full loss of security bond.
Loss of item/s hired, or any part thereof, will result in a loss of security bond.

Soiled and or damaged item/s of hire, or any part thereof, will result in a loss of security bond or repair/replacement cost, whichever is the greater.

2. If you cancel a costume the day before pick up, or fail to pick up the item/s booked, a full hire charge, per item/s, applies. At all other times, a $20 cancellation fee applies.

3. At all times the item/s hired remain the property of Costume Wonderland.

See our blog for a more detailed explanation.

Do I have to clean my costume?

No, we have the costumes cleaned. The cleaning costs are included in your costume hire. Sometimes a hire cost will be more, for garments made of leather/suede due to the high dry cleaning costs involved. Our costumes are cleaned after every use.

Can I Buy Costumes & Accessories?

Yes, you certainly can. We have a huge range of costumes and accessories for sale. You can visit us and buy in store, or buy costumes and some accessories from our web site. We also have an affiliation in NSW that offer Drop Shipping. If a product is labelled ONLINE ONLY, this item is not kept on our premises and will be drop shipped to you when you order it from the web site. Come in or call us to buy our accessories or try your costume on before you buy. We deliver nationwide by COURIER and AUSTRALIA POST.

Do You Deliver Internationally

No, we only deliver within Australia.

Can I pick Up my order?

Yes, as an added service to our customers, you are able to drop by if you want to save on postage costs.

We are open 5 days a week and conveniently located at 911 Nepean Hwy Bentleigh Vic 3204.

How do i know if an item is in stock?

If you are browsing items on our "In Store" page, some items may not always be in stock. They are permanently on the web site to show you generally what we have for sale and they are not altered unless an item is discontinued, so make sure you call us to check the availability of that particular item. If it's not in stock, we can order it in for you pretty soon.

Refunds or returns

We are very confident that our high standards and quality will ensure that you are completely satisfied with our products, service and great value. All retail items are thoroughly checked prior to shipping. We also take great care in providing correct measurements and sizing based on the manufacturers guidelines, however, we also recognize that things can go wrong. If your product is faulty by manufacturer, please contact us , within 7 days from receipt of your order. We will give you authorization for the product/s to be returned and arrange an exchange or refund. You can then simply return your item/s to us within 7 days of the authorization date, and we will refund your money or exchange the item/s.

If you wish to return an order for reasons other than defects or faults, there are no refunds.

All returned item/s must be new, clean and unworn with all tags/labels attached, where applicable, and in their original packaging.

Unfortunately we cannot exchange or give refunds for the following:

Special ordered items – including all Mascots
Any other item/s that have been worn, used, damaged or altered in any way.

Please note that you are responsible for the shipping/postage/insurance cost of returning the item/s to us for refunds or exchanges.

It is also important to remember that none of the above terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

Payments

We accept VISA MASTERCARD EFTPOS PAYPAL & EFT

Should you wish to pay by another method please contact us.

If you have any concerns or questions regarding our website please contact us.

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DO YOU DELIVER & WHAT ARE THE CONDITIONS?

Costume Hires are Victoria Only

AUSTRALIA POST EXPRESS POST

Costs to send a costume varies depending on the weight of the costume.
You pay up front for the postage which includes the return postage fee.
Your return postage label is supplied for you to send the costume back.
You can re-use the packaging or provide your own, just stick the return label on and lodge it at the Post Office
The costume must be posted back the next working day or a fee of $10 per day extra is charged.
When the costume has been lodged, we receive an email from Australia Post with the date & time of lodging and the tracking number so we can track it's progress.

COURIER

Next day delivery Melbourne Metro is charged at a flat rate of $19.95. The order must be arranged and paid for by 12pm the day before.
Outside Melbourne Metro area, Depends on the size and weight of the package. Prices vary between $20- $45.
You will be sent an email with the details of the delivery dates including the pick up date and time.

What does ONLINE ONLY in the green box mean?

We have an affiliation warehouse in Sydney full of costumes and accessories that you can purchase from our website and they are drop shipped directly to you via Express Post. These items are not stock in our store.

SECURITY BOND

The security bond per costume will range between $150 - $300 depending on the type of costume. When the costume or item has been returned in good order and by the due date, we then refund your security bond. If you bring in cash, it is given straight back to you. If you pay with a card, it can take up to 5 working days to show up in your account.