FAQs

How long can I hire a costume for?

If you are hiring on a week day, the usual hire is for 3 days. You pick the costume up the day before you are wearing it and return it the day after you've worn it.

If your party is on a Weekend, you can pick the costume up on Friday and return it on Sunday or Monday.

For any extra days the costumes are kept for, they are charged at $10 per day.

What are the conditions of hire?

1. Security Bond refundable on return of item/s hired, by specified return date, subject to the following conditions:

  1. A fee of $10 per day, per item/s, will apply should item/s of hire not be returned by specified  return date.
  2. Failure to return item/s of hire within 5 (five) days of specified return date will result in the full loss of security bond or replacement cost, whichever is greater.
  3. Loss of item/s hired, or any part thereof, will result in a loss of security bond or replacement cost, whichever is the greater.
  • Soiled and or damaged item/s of hire, or any part thereof, will result in a loss of security bond or repair/replacement cost, whichever is the greater.

 

2. If you cancel a costume the day before pick up, or fail to pick up the item/s booked, a full hire charge, per item/s, applies. At all other times, a $20 cancellation fee applies, per item/s booked.

3. Once the item/s hired leave our premises, this constitutes a hire, and said item/s cannot be returned for a refund and/or exchange, should you change your mind or item/s are unsuitable.

4. At all times the item/s hired remain the property of Costume Bazaar.

See our blog for a more detailed explanation.

Do I have clean my costume?

No, we have the costumes cleaned. The cleaning costs are included in your costume hire. Sometimes a hire cost will be more, for garments made of leather/suede due to the high dry cleaning costs involved.  Our costumes are cleaned after every use.

Can I Buy Costumes & Accessories?

Yes, you certainly can. We have a huge range of costumes and accessories for sale. Come in or call us to buy our accessories or try your costume on before you buy. We deliver nationwide.

What Is The Delivery Cost

$15.95 per order flat rate using the Australia Post Express Post. This gives next business day delivery to many (but not all) postcodes in Australia.

Check the link below to see if your postcode is in the next day network.  Occasionally, extra large or heavy items may attract a surcharge, which we will let you know.

Australia Post

When Do I Receive My Order?

Using the Australia Post  Express Post system orders received (and fully paid for) by 4pm Melbourne time, business days Mon-Fri, will be dispatched the same day, delivery is usually the next working day according to Australia Post web site.

Business days are weekdays, Monday to Friday, excluding Saturday, Sunday and public holidays.

Any orders that come in after 4pm will be dispatched the next working day and delivered the next working day after that, according to Australia Post web site.

To ensure next day delivery is applicable to your suburb check the Australia Post link below. Costume Wonderland do not take any responsibility for goods not being delivered in time once they have arrived at Australia Post. It is Australia Posts' responsibility.

Australia Post

You can track your order via the Australia Post link below.

Australia Post

Do You Deliver Internationally

No, we only deliver within Australia.

When Do All or Some of the above not apply?

Sometimes special delivery times and charges will apply for any heavy, bulky and/or branded clothes special order items. Of course we will let you know at the time of order.

Can I pick Up my order?

Yes, as an added service to our customers, you are able to drop by if you want to save on postage costs.

We are open 7 days a week and  conveniently located at 911 Nepean Hwy Bentleigh Vic 3204.

How do i know if an item is in stock?

If you are browsing items on our "In Store" page, some items may not always be in stock. They are permanently on the web site to show you generally what we have for sale and they are not altered unless an item is discontinued, so make sure you call us to check the availability of that particular item. If it's not in stock, we can order it in for you pretty soon.

Refunds or returns

We are very confident that our high standards and quality will ensure that you are completely satisfied with our  products, service and great value. All retail items are thoroughly checked prior to shipping. We also take great care in providing correct measurements and sizing based on the manufacturers guidelines, however, we also recognize that things can go wrong. If your product is faulty by manufacturer, please contact us , within 7 days from receipt of your order. We will give you authorization for the product/s to be returned and arrange an exchange or refund. You can then simply return your item/s to us within 7 days of the authorization date, and we will refund your money or exchange the item/s.

If you wish to return an order for reasons other than defects or faults,  there are no refunds.

All returned item/s must be new, clean and unworn with all tags/labels attached, where applicable, and in their original  packaging.

Unfortunately we cannot exchange or give refunds for the following:

Special ordered items – including all Mascots
Any other item/s that have been worn, used, damaged or altered in any way.

Please note that you are responsible for the shipping/postage/insurance cost of returning the item/s to us for refunds or exchanges.

It is also important to remember that none of the above terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.

Payments

We accept VISA  MASTERCARD  EFTPOS PAYPAL & EFT

Should you wish to pay by another method please contact us.

If you have any concerns or questions regarding our website please contact us.

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